British Airways Campaign

I was very pleased to see the new BA campaign break over the last few days for a variety of reasons; not least of all BA setting their stall out with a clear positioning that puts a clear stake in the ground versus their various competitors. But more of that a little later.

Then I saw the easyJet response to the BA line ‘To Fly, To Serve’ which is To Fly, To Save’.  Just have a look at this comparison I made today at 2.00 p.m Monday 26th September. I was looking for flights from London to Nice going out this coming Saturday, 1st October returning Monday 3rd October.

easyJet from Gatwick

Flights, £315.35, 1 bag £24.00, speedy boarding £22.00, credit card charge £17.23 (odd!), total: £378.58

British Airways from T5 Heathrow

Flights, £297.50 with no other charges.

Timings roughly comparable, the early easyJet flight from Gatwick was 05.55, no thanks, so I went for one mid morning, BA was earlier.

Also taking in to consideration Heathrow is far more convenient for me (I’m 10 minutes from the Heathrow Express), T5 is on a different planet to the South Terminal at Gatwick, I don’t have to pay for food or drinks on BA, also I get airmiles on BA whilst easyJet make no attempt to get my loyalty, all in all BA is a far superior service.

So BA ends up £81.08 less money for a superior service yet easyJet continue to suggest they are cheaper, it is rarely my experience unless I book 10 months in advance which doesn’t suit my life whatsoever.  

I have done quite a lot of work in the airline market and the impact of the low cost operators has been significant and there are clear, obvious benefits; in particular it has liberated air travel for millions of people. However it isn’t all one way. A few years ago the BBC programme Watchdog conducted an on-line survey of attitudes towards air travel and they had c. 25,000 responses. It was very clear a big proportion of the survey were highly critical of the low cost operators, in particular Ryanair. Also one clear outcome was that price was not the main reason for choice for 25%+ of the survey; service and value were the two main reasons for this group. As we all know value isn’t about price per se, it is the net outcome after considering all of the variables. I would much prefer to pay £50 more for a return flight with BA than fight my way through the easyJet experience.

The BA campaign should be applauded because it does say there is another way, a choice, with a brand that has heritage and a customer facing mission. Also it creates clear blue water between them and Virgin Atlantic. I loved VA’s 25th anniversary TV work, it was uplifting and I wanted to be part of their gang. So for me it’s always a toss up between BA and VA for a long haul flight, I almost never consider an alternative.

Someone I work closely with in the airline sector is top level finance guy and his Aussie observation is ‘they all fly the same tin so the difference is the power of the brand and its delivery’. Well put for a finance man. Most of us work on recommendation/opinions of our own peer group and for those of us who work in the industry we know word of mouth is very, very powerful. People love swapping stories about flights, airlines, airports, etc. Therefore perception is a strong influencer on decisions and this is a very important role for advertising; reinforcing perceptions rather  than constantly promoting cheap flights because the word ‘cheap’ sticks eventually.

I would have thought BA is committed to being a ‘full service’ operator and therefore needs/must ensure every part of its connection with passengers is consistently good quality, including their advertising. Their web site is excellent, their advance notice of travel arrangements is first class, and everything combines to make a statement of the brand. For me the new advertising is out of the top draw and gives me more ammo I can add to my reasons for actively choosing BA over easyJet when I fly backwards and forwards to Europe.


2 Responses to British Airways Campaign

  1. Aaron says:

    Flew BA the day before the new campaign broke. Worst airline food I’ve ever experienced (going and coming back). Onboard staff weren’t so much rude as indifferent. They boarded the priority queue and the regular queue of passengers at exactly the same time for example.

    All I thought when I saw the BA ad was ‘good advertising kills bad products quickly’. As bad a flying RyanAir is, atleast I’m expecting a shitty experience.

    In their defense, maybe over the next few months BA will make the effort to become the premium service they once were. If so, do you think it’s right to break the advertising before the ‘product’s’ ready?

    • Paul Simons says:

      Hi Aaron,

      Shame you had a bad experience. I certainly agree it is not clever to advertise something that doesn’t live up to the claim.
      I flew to New York recently on BA and it was very good, no complaints, mind you I was upgraded to Club on the way out so I was a very happy customer!
      However I was upgraded on another airline recently and the young lady looking after the business cabin said she would have to check if I was to get the food service for business or economy as I had been upgraded! Not clever as I know the additional cost of the business service isn’t significant.

      Paul.

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